12 Most Frustrating Queues I Have to Endure

12 Most Frustrating Queues I Have to Endure

I’ve made it a mission in life to avoid queues (or line-ups as they say in the US). I re-arrange business meetings to avoid traffic. I eat at off-peak hours to avoid busy restaurants. Whatever it takes to maximize the activities between my “wake up” and “go to sleep” times.

Yet, despite my best efforts, there are queues that I just can’t seem to avoid and so here’s my rant on some of the most frustrating queues I have to endure in life.

1. Starbucks

I love Starbucks. But when I need coffee – I need it now. Starbuck’s coffee queues are made up of people re-engineering coffee at the molecular level. I’ve made it a practice now to purchase a Dunkin Donuts’ coffee to drink while waiting in my local Starbucks for a coffee. I’m convinced Starbucks owns shares in Dunkin’ Donuts and secretly encourages this behaviour. What’s wrong with a plain ‘ole coffee people? Move it along will ya?!

2. ATM

The purpose of an ATM is to get cash. Quickly. So why is it that every person ahead of me at an ATM is there to renegotiate their mortgage or solve Greece’s debt crisis? Just get your money and move it along will ya?!

3. Airport Security

Enough said. [Read 12 Most Annoying Airline Passenger Personalities….and get out of my way!]

4. Fast Food Restaurant

Honestly, why do people wait till they get to the counter to decide what to eat? What the heck were they doing while standing in line for 5 minutes?! They make the menu boards big these days and full of pretty pictures too! Why is it so complicated? And then they have the nerve to ask “how big is a ‘small’”? Seriously? You’re gonna end up with the Big Mac, fries and a diet Coke anyway. Please order combo #1 and move it along will ya?!

5. Technical Support

I’m convinced that the software/technology world has created a “waiting game” where they score points for the length of time they keep callers on hold. There are bonus points earned for the number of minutes added to a call when the caller says: “sorry I don’t understand your accent, can you please repeat that”? There’s even an annual award show in Vegas where golden telephones are given to those businesses whose callers have actually died while “on hold”. Can you please move it along?!

6. Toll Booths

In what language does “Express Pass Only” mean “we’ll accept cash”? It must in American English since I enviably drive up behind someone trying to hand cash to an invisible toll booth operator (this should be a federal crime punishable by 10 years in prison). And if not that person, I’m stuck behind the guy who has to get out of his car and use a metal detector to find the loose change under his seat to pay the toll! Plan ahead, pick the right lane and move it along will ya?!

7. Theme Park

Where else in life do we sheep pay overpriced entry fees to spend hours in a queue for a 1 minute experience? Over and over again. All day long. There are better values for your entertainment dollars folks…move it along.

8. Department of Motor Vehicles.

If I have to describe this one, you’re clearly not from this earth.

9. The Highway’s Passing Lane

Can someone please tell me where in our history the meaning of a “passing lane” on the highway has been replaced with: “This is a Sunday-drive, see-the-sights-while-driving-below-the-speed limit” lane? While the general public has begun to accept the right-most “slow lane” as the fastest lane to drive in, I say: move over to the right or move it along will ya?!

10. Hospital Emergency Room

Sometimes a necessity, the emergency room can be the most frustrating of all queues. While nurses seem to think it normal, I see a real problem with “just being patient” while my protruding broken & exposed leg bone is being sneezed on by a dozen children with a bad colds. While I respect the difficulty of a triage nurse’s job, there has to be a better way? Got a cold? Stay home or please move it along will ya?!

11. Costco

What part of Costco isn’t a queue? You drive around for 30 minutes waiting for a parking spot. Then you travel through the store in slow “walking queues” behind bulk-loving, over-spending housewives only to be shuffled into a 50-person check out queue behind people buying 3-years’ worth of dog food for the Chihuahua in their purse. Move it along will ya?!

12. “Express Lane” at the Grocery Store

I’ve created a habit of shopping for groceries daily simply to avail myself of the “less than 10 items” queue. However, lately it’s been quite common for me to queue up behind someone with 10 items in their basket, who are amazingly “surprised” to find a 11th and 12th item stuffed in their jackets and, wait, yes, a 13th item that mysteriously fell into their hat. Seriously? Stay out of the express lane or move it along will ya?!

[update: Later the police seemed to accept my statement that the coupons were just too much for anyone to take and let me go.]

Life is short people! I’m trying to get the most out of the time I have on this earth and every queue you create or hold up is just another obstacle in my master plan! So please, move it along will ya?!

Featured image courtesy of Danacea licensed via creative commons.

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Sam Fiorella

http://www.senseiwisdom.com/

Sam Fiorella is a globetrotting interactive marketing strategist who has earned his stripes over the past 20 years in senior management roles with corporate sales &marketing teams as well as consulting for more than 30 marketing agencies. Sam’s experience with over 1600 Interactive projects during the past 15 years spans the government, finance & insurance, manufacturing, national retail and travel/tourism sectors. Currently, Sam is the Chief Strategy Sensei at Sensei Marketing, where he is charged with strategic campaign guidance and marketing technology development that power the Sensei Customer Lifecycle Methodology. Sam is a respected blogger and popular keynote speaker on marketing, branding and social media communications having presented at more than 200 conferences in the past 2 years. Follow Sam on Twitter or Connect with him on LinkedIn.

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21 comments
MathsChatterbox
MathsChatterbox

Aha - queues! There is one queue I love! Each year, end of November, the Royal College of Art in London puts on its Secret Postcard show. Around 2000 postcard sized works of art are donated by a mixture of current graduates and practising artists, (some very famous like Damian Hirst, Tracy Emin, David Hockney, etc). The price of each card is £40 sterling. For the last 10 years, I have joined the queue about lunchtime the day before and slept overnight for the opening at 8:00 am. It really is the most civilised queue in the whole of London - and regularly meet up with both familiar faces and new ones. Have endured heavy rains and freezing temperatures - but these have never detracted from the enjoyment and subsequent excitement of making my purchases! Can't wait for this years' sale!

samfiorella
samfiorella

@MathsChatterbox Thanks for sharing. Such a queue seems to be an event in and of itself. Almost not a queue. #hmmm

MathsChatterbox
MathsChatterbox

@samfiorella Ha ha - when is a queue not a queue? When it's an event!! I lile that!

On the subject of queues - in the early hours today, there was rioting and looting in a few areas of my city, London. Amongst the various youtube footage, is a shot of looters queuing to get into a sports shop. Only in England!!

NickyHirst
NickyHirst

There's an alternative to queues? Why Sam if there are two queues does the other one always go faster even if they started with more people - never switch queues either as the new one will then go slow!! I have experienced many queues and also no queues. Although its not great to wait in line its better than pushing and shoving and its fair (apart from queue jumpers who make my blood boil). Anyway if you talk nicely to the people in the queue you may have a pleasant experience and even learn something. Failing that you always have the option of Tweeting to people nowadays! Only queue I struggle with is one at a theme park with kids for the 1 minute ride - you have me there as you go from queue to queue achieving little!

samfiorella
samfiorella

@NickyHirst You "talk" to others while waiting in a queue? You have the patience for that? Isn't that what an iPod is for? To avoid talking to stupid people in queues asking "how big a small Coke" is?

KRLRose
KRLRose

I never queue if I can help it. In England queuing is a way of live. People queue naturally. It is a herd mentality and often leads to completely comical situations and arguments in shops and other venues. I use my judgement when not adhering to the conventions. Traffic queuing is the worst and often causes accidents. It is strange because drivers in England seem to lose all sense of reality as soon as they get behind a steering wheel and don't seem to realize they are in control of lethal weapon. They are happy to drive like lunatics, cut people up and generally put peoples lives at risk but yet they will queue in traffic for hours and think nothing of it. A joke really.

samfiorella
samfiorella

@KRLRose Are brits like Canadians and wait at a Red light at 3 AM in the morning, on a suburban street, in a town of 5 people?

KRLRose
KRLRose

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@samfiorella Yes. Honestly I would wait at a red light. But to queue when with initiative and thought you can see there is a lane completely free and no valid reason not to use is dumb. I have driven all over Europe. In Germany for example they have no speed limits on certain motorways. Drivers move over if they see you speeding behind them. Flash your lights and they let you pass. They hardly ever hog the lane and the rate of fatal accidents is much lower despite having no speed limits, being a big country nearly twice the size of the UK and having more licensed drivers.

KRLRose
KRLRose

@samfiorella Indeed Sam. Well said. Both our nations have given so much to the world and most of it engenders a sense of pride and hope for the future. But we have some really negative aspects to our cultures as do others. I am hopeful that one day we will learn to smile and drive and just get out of peoples way. Giving way in all areas of life to make does not make us lesser people if anything it epitomizes all that is great about our respective countries. I still hate queues though :) My italian sister in law is a wonderful lady. Love Italians they know how to live life.

Have a great day Sam.

samfiorella
samfiorella

@KRLRose See, now queues wouldn't bother me as much if there was order and "intelligence" in their make up and usage. I experienced this on the roadways in Italy too - where they drive like they're on a race track, yet there is real respect and order to the madness: don't cruise in the passing lane, move the right, allow right of way, etc. If someone here moves out of the way to allow you to pass, they make obscene jestures as they allow you the priviledge of passing them.

Even in the Italian espresso bars, famous for the hoards of caffine-lovers, there is order. People order "cafe", shoot it back at the bar and move out of the way quickly. No one tries to re-invent the drink, discuss the meaning of life or get in other people's way!

Foulkbiz
Foulkbiz like.author.displayName 1 Like

Obviously Sam has never traveled in a third world country or even had the dreaded experience of waiting in government lines to get a certified birth certificate from that country to prove you're the parent of your newborn and then wait again in another line to get tax stamps to wait in another line to have those stamps stuck all over the birth certificate and ink stamped with the date and then again wait in another line to apply for a passport only to have a bomb scare clear out the entire embassy and then wait it out because you have to be able to come back in 24 hours to wait yet again to pick up the new passport so you can again wait in yet another line to get permission to take your newborn out of the country. All this made more stressful for the mere fact that airline tickets for a Saturday flight have been purchased and the Easter Holiday is going to shut down all government offices by noon Friday. Oh yeah and try getting your newborn's passport photo taken at some point. And be sure his eyes are open. News flash: newborns don't wake up for a photo. And what difference did it make once they put the US Seal right through the photo in his passport?

samfiorella
samfiorella like.author.displayName like.author.displayName 2 Like

@Foulkbiz WOW. Next time I'm in a Starbuck line complaining about having to wait for someone to order a Mochachino using an acient Egyptian coffee been that was blessed by Nefertiti herself with 1/2 soy, 1/2 skim, less ice, 2 dollops not 1 of whipped cream and 1/2-1/2 cinnamon/chocolate powder, stirred not shaken by a female, not male barista, please come up to me and punch me the gut.

TheRealSJR
TheRealSJR

I don't mind a queue where it is sensible to do so. Starbucks, for example - I'd hate it if I'd been there 5 minutes waiting in line for someone to walk through the door and leave before me with a drink. First come, first served works well here.

But otherwise, I tend to avoid queues. As I've gotten older, I've become less tolerant of them. I wait for the day when I'm so old that I can just jump the queue and nobody will say a word. OAPs can get away with murder when it comes to queues. ;)

samfiorella
samfiorella

@TheRealSJR So there is something positive to look forward too as I age?!! Having people allow me the luxury of skipping the queue?! Almost worth aging.

MattieTK
MattieTK

Queues?! Frustrating?! In the UK we have a shop, Argos, dedicated to queues! Watching a queue form in the UK is a kind of art, it's just automatic, when I visited the US people seem to not have that assumption that a queue is already in place and should there be a gap they move around you. We'll stand behind someone several metres from the queue even if they don't look as if they're in it as queue jumping is absolute heresy.

samfiorella
samfiorella

@MattieTK LOL - It is fascinating how different countries accept or reject the concept of a queue (line up) for daily events.

Being Canadian, I'm supposed to be polite and accepting of such things...but then again, I'm somewhat of an anomaly around here. I'm the first person to start "mooing" when in a hoard of people crush each other to get on the commuter train.

prosperitygal
prosperitygal

Dude, why is it the express lane at grocery stores have the slowest folks in them- especially self check out. (Holding by grown up language in public)

samfiorella
samfiorella like.author.displayName 1 Like

@prosperitygal "Express" lanes at a Grocery Store are God's invention to test my commitment to not kill slow/stupid people.

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