12 Most Important Rules for Prospecting

12 Most Important Rules for Prospecting

The lifeblood of any organization is clients. Acquiring these clients is often the most challenging aspect of any business, and it is one the primary causes of failure for so many entrepreneurs, solopreneurs, and start-ups.

The key to growing any business is through winning new clients. But focusing on winning is like focusing on the scoreboard. You don’t make the number go up by focusing on the score; you make the number go up by playing the game well. And when it comes to client-getting, that game is prospecting.

Here are the 12 Most Important Rules for Prospecting. Follow these rules and make it easier to generate the new relationships that open new opportunities.

1. Don’t Buy the Hype

You will be told that you no longer have to prospect. You will be told that Sales 2.0 and inbound marketing can generate enough leads to help you reach your sales goals, and that prospecting is thing of the past. You will be told that buyers are more interested in researching and pursuing you. Don’t buy any of this hype; none of it is true. To succeed in growing your sales, there isn’t anything more important than opening the relationships that open opportunities.

2. Be Method Agnostic

There are many ways to open relationships with your dream clients. Use all of them. Make cold calls. Ask for referrals. Network. Send emails. Use Sales 2.0 approaches. You don’t determine your dream clients preferred method of communication, and you don’t know which of these will get you in. Use all of them.

3. Vary Your Approach

Use all of the prospecting methods in the list above (and all of the others that you will add to your list) and vary your approach. Build a plan to follow up phone calls with emails. Follow up emails with introductions. Mix it up.

4. Just Get In

If you can’t get in at the top of the org chart, just get in. You can work your way up or down the org chart and find your way through your dream client company once you are in. You can do far more with relationships on the inside than you can from the outside—and with no relationships.

5. Block Time

There are many demands on your time, whether you are a salesperson, and entrepreneur, or a solopreneur. If you don’t block time for prospecting, it won’t get done. Other tasks and responsibilities will creep onto your calendar and crowd out your time for prospecting. Block the time and ferociously protect it.

6. Separate Research from Prospecting

Researching and prospecting are two very different tasks. Stopping your prospecting to research the next lead knocks you off your rhythm and destroys your productivity. Do your research first, and then do your prospecting. You will get far more done, far faster, and far more effectively.

7. Have a Single Primary Objective

Know what commitment you want from your dream client when prospecting and stick to that as your objective. If you want a face-to-face appointment, ask for the face-to-face appointment. Don’t complete your needs analysis or present your solution during prospecting. Pursue only the commitment that is your primary objective.

8. Use a Script

I didn’t say sound like you are reading from a script. You are already using scripts. You may not have written them down, but you are saying the same things over and over again. Take the time to write a script using the most powerful, compelling language choices you can. Your language is your first impression—make it count.

9. Use a Script for Objections

Chances are you come across four or five primary objections to the commitments you ask for while prospecting. Write down a compelling script to resolve the concerns that underlie these objections.

10. Be Respectful

Remember that your dream client gets dozens, maybe hundreds, of calls like yours. They don’t know who is worth investing their time with and who isn’t. They are also being asked to do more with fewer resources, and their time is their most precious commodity. Be respectful.

11. Have a Compelling Value-Creating Proposition

You greatly improve your prospecting results if you have a compelling, value-creating proposition. Why should your dream client invest time with you? What are they going to get out of that investment? How are you going to help them improve their business results? The answer to these questions should be part of your script.

12. Ask

It’s all well and good to have pleasant conversations with your dream clients. But to move the needle, you have to ask for and obtain the commitments you need. Ask for those commitments!

Featured image courtesy of mick62 licensed via creative commons.

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Anthony Iannarino

http://thesalesblog.com/

S. Anthony Iannarino is the President and Chief Sales Officer at SOLUTIONS Staffing, the Managing Director of B2B Sales Coach & Consultancy, and an Adjunct Faculty Member of Capital University’s School of Management and Leadership. He writes a daily blog on sales and sales effectiveness at The Sales Blog.

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38 comments
Steveoday
Steveoday

I really like 8, 9 and 11. we have been preaching script to our sales guys for a while. They don't get it but then again I never put it quite as succinctly as you did here Anthony. I will be sending this to them ASAP.

douglaserice
douglaserice

I love it! Basic stuff, but I would imagine that few salespeole actually follow this advice. I think the fear of being "the stereotypical salesperson" keeps many salespeople from prospecting. But I think it's important to remember that decision-makers don't like salespeople because they often call unsolicited FOR NO GOOD REASON. There is often no implied value--just a clearly self-interested, "Will you buy from me?" That's where things like the "value proposition" come in. Prospecting doesn't have to be nagging--it's, as you say, "opening relationships." You can't close what you don't open. If you aren't prospecting, you are just closing what someone else opened...you're just taking orders.

iannarino
iannarino

@douglaserice I like opening relationships. That's the outcome we are all really after anyway!

JohnPatrick
JohnPatrick

Great stuff, Anthony! Human nature causes sales people to want sales to become easier, so when the latest hype about "you can write all the business you want by sitting in your executive chair and wait for the phone to ring off the hook," hits the newsstands, people buy into the fantasy.

It is refreshing to hear sales leaders who stay with the basics and understand that prospecting and core activities drive business.

Thank you for that.

iannarino
iannarino

@JohnPatrick Thanks for the kind words, John! I know that you know that hype is just that: hype. The ideas only generate money for the ones who sell them, not for those who follow the advice.

jcgalas
jcgalas

@jeanniecw @12most This is a great list- Thank you. However, I don't think you should ever ask. Your should have the prospect ask you

danielnewmanUV
danielnewmanUV

Fantastic advice. I must say that I love 4 and 12. You have to get in the door, once in you can work your way through the organization. You may not be in with the TOP, but you are in the door which is a big part of the battle.

I also love the ASK - it is the most frequently missed part of the sales equation. You will NEVER win the sale that you don't ask for.

Great stuff Anthony. It is after all commitment to excellence that yields great sales results.

iannarino
iannarino

@danielnewmanUV Thanks, Dan! You don't know how often I have to defend the idea of just getting in. It's nice to have a power sponsor high up the org chart, but the dissatisfaction lower on the org chart often enables you to have meaningful conversations with the people you need to move an opportunity.

There isn't right or wrong, just effective and ineffective. You have to do what works.

A

pbehnia
pbehnia like.author.displayName 1 Like

Great read! I would say that if you've done your job right, you don't have to ask for the business so much as answer the question of when can you start. In our view, asking can be perceived as pushy which will make future meetings with this person harder to book.

iannarino
iannarino like.author.displayName 1 Like

@pbehnia I am afraid we may have to agree to disagree. I believe that if you've you done your job well, you aren't perceived as pushy and you've earned the right to ask.

A

wadvisor
wadvisor

@iannarino @pbehnia Anthony, you are right that when you are not pushy and have done the right job, its fair to ask. We have adopted a different process where it does not involve an ask. To your point, if you have done it correctly, customers have made the ask. We have seen this happen consistently (right niche, right questions, right set up) 90% of the time the customer asks for the product. In all other circumstances you are right. Hope that clarifies those remarks.

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