12 Most Winning Customer Service Skills to Create Loyalty
A world-class customer service experience is more about doing the basics we know in customer service, it requires us to change who we are, in order to deliver an exceptional service experience. The big question is can customer service skills create customer loyalty?
Customers today are more knowledgeable than ever. They know what they want and demand the very best from us each and every time. Successful organizations with massive customer loyalty know it takes more than just being polite to keep customers coming back. They understand that the service they give to customers is a reflection of who they are.
Theses 12 customer service skills that create customer loyalty each and every time.
1. Pleasant personality
The best customer service agents know that they need to be personal, friendly, and pleasant with customers in order to be able to develop any relationship with customers.
2. Confident character
Confident people are able to get things done, especially under difficult circumstances. As we are confident in our abilities, our customers will trust us that we can get the job done. They’ll know that they can trust you to make things right.
3. Tactful thinker
Today’s scripted service only frustrates customers. Thinking outside the box shows our customers we have the power to do the right thing and that we’re committed to finding a solution. Creative thinkers don’t settle for “I don’t know,” but always find a way to learn something new and deliver results.
4. Heart-fully honest
Honesty, with regard for the customer as a human being, is the only way to develop the lasting relationship that makes loyal customers. Real service never over promises or under-delivers.
5. Capable communicator
Exceptional customer service is based on communication, two-way communication. Actively listening and then delivering results works.
6. Selfless server
Real service is being responsive to customer needs, always focusing on the ultimate good for the customer.
7. Spectacular satisfier
The best in customer service handle even the most tough customer complaints with poise, assurance, and are able to deliver results that create satisfaction.
8. Resourcefully responsible
Top service performers are able to do even the most basic tasks with excitement and deliver extraordinary results. They are creative with each assignment or challenge they face.
9. Consistently caring
Service professionals understand that each customer is a human being, and what works with one person may not with another. They address each customer need with attention and respect.
Brilliant customer service people treat every person the way they would like to be treated. They will go beyond what is required because it’s the right thing to do.
11. Be who you want your customers to be
Oftentimes, just setting the right example will make the difference. Frustrated customers will only escalate their anger if they immediately confront a defensive customer service agent. Be calm, take the customers side, then begin working on the solution to the problem.
12. Give the type of service you want to receive
After dealing with tough customer problems all day, it’s easy to turn around and see the same type of problems for other customer service professionals elsewhere. Make a difference in the life of another employee elsewhere by being the perfect customer. Remember how hard it is to serve and make it a little bit easier for that person the next time you need customer service.
We cannot give what we do not have. It’s essential to develop these 12 customer service skills to be more effective at connecting with customers and ensuring that each interaction is a positive customer service experience. The more our customer service teams are able to act on these essential skills, the better we’ll be able to create relationships that develop customer loyalty.
Do you work in a service business? What did I leave out?
Featured image courtesy of emdot licensed via Creative Commons.