12 Most Ingenious Ways to Respond to an Unusual Idea
Frequently, my clients ask me what to do when someone in the audience brings up an idea that just does not make sense, at least at the moment. They really do not think it is appropriate to say to the person: “I don’t know where you got that idea, but it does not make any sense at all to me…” or “I don’t see how anyone in their right mind would think that is a good idea.”
So let’s assume that the idea does not really sound viable and that you have managed to quell your initial tendencies to summararily dismiss it. How can you use this situation as an opportunity to gain support from your audience?
Here are some options… go for the logic and stand in the logical way of discussing the idea:
1. Ask for elaboration
“How do you see that working in this situation?” Let the person give a broader view of how this idea might work. Frequently, you may find the person does not have the view of how it might work in real life. Or the person may really have an idea you just never considered.
2. Ask for proof
“Where have you seen that working in another situation?” Maybe they know about something you have not yet discovered.
3. Ask for consequences
“What positive or negative consequences do you see if we go down this path?” You can ask this to the questioner or you can ask this to the audience.
4. Ask for others to chip in
“How does someone else see this idea — any additions or changes to it that you want to discuss?”
5. Bring up a goal
“Our goal is x. How do you see this idea getting us to our goal?”
6. State the “big issue” you see with this idea
“At the moment as I consider this idea, here is one big issue that might occur. Would this be acceptable?” Go for the “yes, maybe” feelings:
7. Agree diplomatically
“Yes, that is a possibility. Let’s discuss how we might carry out this idea.” You are sending a positive feeling to the person who brought this up. Most of us like to be agreed with before we are told that our idea may not work.
8. Agree hesitantly with a feeling reservation
“I’m not sure about this, it doesn’t feel quite right to me but let’s go into more detail and discuss.” Here you are not giving a “yes” right away, but you are sending a message that you want to discuss this more. You are also saying from a feeling standpoint you are not sure about it.
9. Agree with certain conditions
Add some detail that might make the idea work. For example, you might say: “Well, if you also do x and y, then it might work.” Then discuss whether it makes sense to do x and y. Go for the opinions:
10. State your opinion
“In my opinion this will not work, but let me suspend that and let’s discuss.”
11. Ask for person’s opinion
“In your opinion, do you believe we could really do this and make it work?”
12. Ask the group’s opinion
“Let me ask the group. What are your opinions about this working?” These responses help you establish an open communication channel. You don’t want anyone to lose face.You don’t want to come off as dogmatic and not open to ideas. Use the opinion questions to separate the facts from the opinions. Be open because what sounds like a lousy idea can sometimes turn into a really good idea. The way to be open is to encourage a dialogue. Pick several of these ideas and use them next time in a meeting.
Featured image courtesy of 3amfromkyoto licensed via Creative Commons.