12 Most Expeditious Ways to Alienate Your Introverted Colleagues

Posted by on Mar 28, 2014 in Blog, Business, Communication, Inspiration, Relationships, Talent & Professional Development | 43 comments

  How do you know if you’ve alienated an introvert? You probably won’t. It’s not always easy to tell if an introvert is feeling...

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12 Most Winning Customer Service Skills to Create Loyalty

Posted by on Mar 14, 2014 in Blog, Business, Communication, Customer Service, Entrepreneurship, Relationships, Talent & Professional Development | 7 comments

    A world-class customer service experience is more about doing the basics we know in customer service, it requires us to...

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12 Most Valuable Listening Skills

Posted by on Mar 6, 2014 in Blog, Business, Communication, Customer Service, Inspiration, Networking, Relationships, Sales & Marketing, Talent & Professional Development | 10 comments

    Listening is a vital management and leadership activity. Of all the skills we use when we lead our people, it’s vital...

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12 Most Practical Strategies to Beat Stress at Work

Posted by on Feb 3, 2014 in Blog, Business, Communication, Inspiration, Relationships, Sustainability, Talent & Professional Development | 16 comments

Taking a chill at work to reduce stress is challenging, as we all juggle the work-life merge. You have to make the time to do it, in the...

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12 Most Royally Right Ways to Lead (Lessons from Henry VIII)

Posted by on Jan 24, 2014 in Blog, Business, Character & Ethics, Inspiration, Leadership & Management, Professional & Personal Development, Relationships, Talent & Professional Development, Vision & Strategy | 30 comments

Henry VIII has been an irresistibly fascinating figure for more than 50 years. He went from a young king who was considered handsome,...

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12 Most Upworthy Ways to Succeed Despite a Bad Boss

Posted by on Dec 30, 2013 in Blog, Business, Communication, Relationships, Talent & Professional Development | 1 comment

A bad boss is a gut-wrenching, success-tanking experience. When you can’t quit — which is the case for most workers — the advice...

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12 Most Non-PowerPointed Ways To Lead A Stimulating Workshop

Posted by on Dec 11, 2013 in Blog, Business, Education and training, Entrepreneurship, Inspiration, Networking, Presenting, Relationships, Talent & Professional Development | 4 comments

In 1982, John Naisbett published his prescient “Megatrends” in which he predicted ten seismic societal shifts by millennium’s start....

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12 Most Brainiac Benefits from Getting a Degree, Mid-Career

Posted by on Nov 20, 2013 in Blog, Business, Character & Ethics, Education and training, Finance, Inspiration, Job search, Professional & Personal Development, Relationships, Talent & Professional Development | 2 comments

Weeks away from graduating with a Masters degree — and needing a suitable excuse to turn away, briefly, from my thesis project — I...

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12 Most Effective Strategies for Preventing Workplace Fraud

Posted by on Nov 14, 2013 in Blog, Business, Character & Ethics, Relationships, Sustainability, Talent & Professional Development | 7 comments

The average company loses five per cent of its revenue to fraud each year, according to the Association of Certified Fraud Examiners...

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12 Most Don’t be a Dumbbell Rules for Using the Telephone

Posted by on Nov 5, 2013 in Blog, Business, Communication, Customer Service, Entrepreneurship, Home-based business, Networking, Presenting, Relationships, Sales & Marketing, Talent & Professional Development | 4 comments

Alexander Graham Bell received unfair credit for inventing the telephone, so fair or not, he should take the blame for 137 years of poor...

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