12 Most Compelling Reasons to Turn Competitors into Partners

Posted by on Jan 10, 2012 in Blog, Business, Communication, Relationships, Sales & Marketing | 9 comments

For as long as I can remember, I’ve been taught that business is about competition. Companies fight over the same customers like two...

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12 Most Common Misconceptions in Managing an Effective Sales Pipeline

Posted by on Jan 10, 2012 in Blog, Business, Entrepreneurship, Sales & Marketing | 9 comments

As business owners, we all obsess over winning new work, which typically means having faith that sales efforts are not being hampered by...

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12 Most Kick-Butt Ways to Achieve Your Business Goals in 2012

Posted by on Jan 2, 2012 in Blog, Business, Entrepreneurship, Sales & Marketing | 11 comments

It’s the time of year when people around the world talk about how they’re going to change, succeed and generally kick butt over...

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12 Most Important Marketing Questions to Ask in December

Posted by on Dec 28, 2011 in Blog, Business, Sales & Marketing | 9 comments

It’s December. That means it’s time the time to give thanks for our successes of the last year and start thinking about changes we’d...

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12 Most Enterprising Ways to Increase your Sales Pipeline (Leads) Using the Internet

Posted by on Dec 19, 2011 in Blog, Business, Sales & Marketing | 6 comments

We did a survey of small business owners to see what “kept them up at night” when it comes to their business, and most said they...

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12 Most Annoying Things You Can Do In Your Marketing Campaign

Posted by on Dec 16, 2011 in Blog, Business, Sales & Marketing | 8 comments

Marketing and marketers in general have a bad rap for being annoying, self-centered, and bullish. Unfortunately the bad behavior of a few...

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12 Most Key Year-End Reminders for Business Owners

Posted by on Dec 7, 2011 in Blog, Business, Sales & Marketing | 6 comments

The end of the year is a great time to think about business. For some, it’s a quieter time when clients go on holiday and prospects...

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12 Most Stupendous Ways to ROCK Customer Service

Posted by on Nov 24, 2011 in Blog, Business, Customer Service, Relationships, Sales & Marketing | 10 comments

I wrote my first book, Five-Star Customer Service, with one simple premise in mind: you don’t have to charge Ritz-Carlton prices to give...

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12 Most Useless Habits of Highly Ineffective Sales People

Posted by on Nov 22, 2011 in Blog, Business, Communication, Relationships, Sales & Marketing | 15 comments

In sales, many bad habits have crept in somehow – and seem to propagate with every new crop of sales people. I have made many of these...

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12 Most Stealthy Tactics in Getting Your Email Opened

Posted by on Nov 21, 2011 in Blog, Digital & Online, Media, Sales & Marketing, Social Media & Blogging, Technology | 17 comments

Despite the oft declared death of email marketing, I can assure you that it’s alive and well for those who understand how to use it...

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